Shipping

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

We have the answer...

In the event that there is a glass breakage the answer is the risk to safety, whilst some standard float glass can be pretty strong should it break the razor sharp edges can pose a dangerous threat should you be unlucky enough to be near it. Toughened glass is not unbreakable however, it is 4-5 times stronger than standard annealed/float glass, so if it does break it will shatter in its entirety crumbling to small pebbles that can be safely cleaned up!

Risk is generally based around the height of the glazing see below for a diagram on building regulations around safety glazing. We would also recommend safety glazing on rear of cooker splashbacks, shower screens, tabletops, furniture applications and wall cladding – the team can advise you on any of your projects

This can vary; however, our team of expert glass technicians are on hand to give you advice, sometimes it can be a decision of aesthetics and how high end your personal project is

Yes of course, place your sample order via our online shop or call our offices for something a little more particular

Most of our products are on 5-10 working day lead times, however, it’s all about you so if you need it sooner and want to jump the queue give us a call and we can discuss your needs

If there is glass in it, on it or around it – we can supply it! Our website shop is currently undergoing a huge transformation with all our products being added week to week – let us know what you need!

All our glass is toughened to BS EN 12150, if you require a certificate of conformity please ask and we will supply this for your project

All our glass products are supplied via a “white glove service” door to door. When you place your order, we will contact you to advise you of your delivery date and arrange safe receipt. All glass deliveries require a signature or an agreed drop off area which is safe and secure. As all of our glass products are bespoke, they will arrive with corner protectors and shrink wrap and will be offloaded to your desired location.  Balustrade glass will require you to take receipt and transport to your required area.  We supply a doorstep delivery therefore our driver will not enter on to your premises or logistically move the glass to your specified location. We offer a one-man service unless requested otherwise

Customer support

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